||Ask a Question??
|Installation and Commissioning
1. What is the type of power source. Will the client need to re-wire anything to operate in Canada?
A: Power souce is 380V, 50HZ, as far as I know normal industrial voltage is 380V.
Require three-phase voltage.
2. Can a customer set -up the machine by himself?
A: If customer use machine frequently and have some basic knowledge of machine, he/she can set-up the machine
with our english instruction and Videos.
3. Can factory send technician to help Set-up?
A: Factory can send technician to set-up machines. Cost for technician is US$100/day. Customer should bear
round trip ticket, accommodation, all transportation and meals. Customer need find some people to help , some
big machine, such as Hemp Seeds equipment . Need at least 4 persons. and requires one forklift.
4. How long to set-up a big machine with the technician ?
A If there are enough person to work together, 1 week will be enough.
5. Will our client have to provide a translator or will the technician speak English?
A:Yes, this technician can't speak any English.
6. Can you provide a door-to-door service?
A: Yes, if customer from Conanda or Usa, OUR USA’s office can help you.
7. What is the estimated time of delivery once purchased?
A: Around 30 working days after paid deposit.
8. How about the worranty?
A: Our worranty is one year. In the first year, we will supply the broken parts for FREE. and the shiping cost should
be beared by customer. (Frankly, our machine has very high quality and stable operation, our motor made in Swiss.
So there will be no any problem under promper operating.) From the second year, customer should buythe broken part
and bear the shipping cost.
If you have any more questions, please Email us or call our China or USA office to get the answer, we will
be very glad to provide our warm service to you.
Thank you very much !